We pride ourselves in our product quality with strict quality control checks in place. To provide you with additional peace of mind, Onebyonemall also offer a comprehensive 30 Day Returns guarantee for each orders. Buy with confidence and enjoy a great shopping experience!
Items that can be returned/refunded or exchanged within 30 days of receiving must follow the criteria as below:
1. The goods received have quality problems. Please take a picture of the product and send the picture to us (we resend the order)
2.The received product model/size/color is incorrect, please take a picture of the product and send the picture to us (we resend the order)
3. Items returned must remain unused in their original packaging. And with all labels, unused, unworn, unwashed, etc.We can accept your return, but you need to bear all shipping costs.
Onebyonemall will not accept returns in the following conditions:
1. Items outside the 30 days warranty time-frame.
2. Goods that have been washed, worn, used or destroyed by humans.
3.The outer packaging is damaged, but the quality of the shoes is not affected, because express delivery has uncontrollable factors.
4.The size or style you ordered is wrong.
Notes:All return requests need to contact our customer service via WhatsApp or email to obtain the shipping address. Otherwise, we will not accept returns and exchange requests.
Returns Process & Time-Frame
Please carefully follow our returns process to minimize any delays:
1. If your item can be returned (see above), please contact our customer service and provide your order number and the reason for the return.
2.Our customer service team will respond to your request within 24 hours and provide you with our return address.
3.Please return the item according to the requirements of the customer service, and send us a return certificate in the form of a tracking number and a valid return receipt.
4. Once we have received the returned item(s), we will contact you via whatsApp or Email,and arrange an exchange or a refund within 3 days.
Note: Please do not send your return to the address on your package. That is not our return address and will affect the processing of your return.
We will only refund if we receive the sneakers that meet the above return conditions,We will do our best to provide you 100% satisfaction.